pstopdffilter/pstocupsraster failed with err number -31000

November 13th, 2009  |  by Adam Pope  |  1 Comment

Trying to print from Windows using Parallels 4.0 under Mac OS X Snow Leopard and getting the infuriating and useless error message “pstopdffilter/pstocupsraster failed with err number -31000″?

I spent a fair while Googling for a solution to this before stumbling across the answer: turn your printer off and back on. That’s it. No reinstalling drivers, adding or removing printers or playing with settings – just a good old fashioned power cycle. It’s nice to know some things never change :)

Hat tip to Walt-O-Matic for the answer.

I was printing from Microsoft Office Word, via a networked HP C4480 printer on Windows Server 2008 via an Airport Extreme.

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One Response to “pstopdffilter/pstocupsraster failed with err number -31000”

  1. Gary in Loveland says:

    Turning the printer off and on did not completely solve the problem for me, but it got me started on my own work around below. First, I installed the latest Epson Stylus Photo R300 drivers for Snow Leopard (from Epson website) and when I turned the printer off and then on again I get a Message Window that says a new USB device has been detected. “Do you want to use it for Mac or Virtual Machine?” When I select Virtual Machine (meaning the Windows side of Parallels) I could print checks from my Quicken program. But then I could not print e-mail or web pages from iMail or Safari on the Apple side. When I went to the Apple Print Monitor, I saw the print job was in the queue with the message “Waiting for Printer to be available”. So I turned my printer off and on again and got the same message about a new USB device being detected. This time I hit Mac and as soon as the printer went through its startup cycle the e-mail in queue began printing. (I never had to do this before.) So apparently Parallels has a problem recognizing printer when you associate it with the MAC and you have to use this little work around until they solve this interface problem. It’s a pain but at least I can now print my Quicken checks which is running on the Windows side of Parallels. Hope this helps somebody.


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